Shipping policy

Shipping Policy (ZENERO)

At ZENERO, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

• If we experience a high volume of orders, processing may take an extra day. In such cases, we will notify you via email/SMS/WhatsApp.

2. Shipping Time & Delivery

Estimated delivery time after dispatch:

• Metro Cities: 3–5 business days

• Other Cities/Towns: 4–8 business days

• Remote Areas: 6–10 business days

✅ Delivery time may vary depending on your location, courier partner, and unexpected delays.

3. Shipping Charges

• Shipping charges (if applicable) will be calculated and shown at checkout.

• We may offer Free Shipping on selected orders, promotions, or limited-time campaigns.

4. Order Tracking

Once your order is shipped, you will receive:

• A Tracking ID

• Courier partner details
  via SMS / Email / WhatsApp.

You can track your order anytime using the tracking link provided.

5. Delivery Partner

We ship using trusted courier partners to ensure safe and timely delivery.

6. Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are correct while placing the order.

If the delivery fails due to:

• Incorrect address

• Wrong phone number

• Customer unavailable

• Refused delivery

Then re-shipping charges may apply, or the order may be cancelled as per courier rules.

7. Delayed Delivery

Delivery can be delayed due to:

• Weather issues

• Courier delays

• Natural disasters

• Government restrictions

• Festival season rush

ZENERO is not responsible for delays caused by courier companies but we will fully assist you in tracking the shipment.

8. Damaged / Missing Packages

If you receive a damaged package or missing items:

• Contact us within 24 hours of delivery.

• Share unboxing video and photos of the package.

📌 Complaints without an unboxing video may not be accepted.